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[ScammedByNowTV]

Hi 

I paid for NowTV (TV and movies thing) the other day, on a special offer, £12 came out of my account. 

Watched one episode. Was a complete pain to do that. 

Went back last night and it shows that I don't have any active subscriptions (when I paid for them the other day)... 

Because it says I have no active subscriptions in my account page, it also won't let me cancel the subscription I have...

The online chat doesn't work. 

There is no phone number. 

What am I supposed to do. I have paid money for nothing, and seems no way to get out of this scam – shame on me for being so naive I suppose. 

Oh yeah, this forum post will also be in the wrong section because it won't let me see all values. So I guess it'll just be categorised as a broadband issue (which it's clearly not).

[gavs82008]

@ScammedByNowTV 

How did you sign up and pay for that original offer? Was it through the website of on an app?

You should report to staff via live chat. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address from the below picture.

[ScammedByNowTV]

Signed up and paid through the NowTV website.

Thanks for the email, I couldn't see that anywhere. The live chat does not work. Tried it on two different browsers. People on Reddit reporting the same issue..

[gavs82008]

@ScammedByNowTV 

Live chat does work, you have to click "chat online" within the green box. 

[ScammedByNowTV]

Perhaps for you, but clearly not for me and a number of other people. This website is extremely poorly designed.

[Jayach]

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@ScammedByNowTV wrote:

Watched one episode. Was a complete pain to do that. 

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Perhaps the problem was the device you are using to watch it on.

Clearly lots of people have no problems using Now. (or maybe I don't see the complaints, as I only frequent the broadband forum)