@Anonymous User
As you will see from the above, email addresses are auto-redacted. There are ways round this, but this isn’t the way to get in touch anyway.
Nor are the £6 phone scams. If you look closely at the sites offering these, you will find they aren’t NowTV. And worse they will just take your money and not put you through, as there is no such phone contact for NowTV.
You can’t change your Username at all, but Live Chat can change your Title and personal Name.
But you can change your email address, yourself, and you can use that instead of your Username to access your account,
The NowBot isn’t Live Chat; it’s just an interactive presentation of the NowTV Help.
You reach Live Chat thus:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
