Accidently councelled membership

[Saints]

Why am I not seeing Sky sports since accidently deleting my membership. I should be still seeing coverage till the end of the month but im not. Can any ond help me with this?

[gavs82008 · Accepted solution]

@Saints 

When was your billing date for the membership?

[Saints]

It was done today...i cannot get to see a month dispite cancellation.

[gavs82008]

@Saints 

When was your last payment for the membership? As that date is when your billing would be.

[Saints]

Sunday 6th August 2023 being today

[gavs82008]

@Saints 

Did you make a payment today or have you stopped the membership before the payment came off? 

If the last payment was 6th July and you cancelled it today before the payment came off then that would explain it.

[Saints]

No it was cancelled today by mistake thinking I had already made a payment via another account

[Saints]

Also I have tried to reinstate the membership but it is not letting me do that even though I have been given £13 on the account

[gavs82008]

@Saints 

Jump onto live chat to speak with staff. Hopefully they can sort it out for you.

Make sure to click ‘chat online’ within the green box. Don’t hit ‘get help quicker’ as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint