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Anonymous User
Not applicable

‎31-10-2021 20:04

£9.99 taken from bank account even though I pay for my bills through BT

I have no idea what I have been charged for or why as there are no other active subscriptions on my account other than those I already pay for via BT directly (sports). I would like a refund and cannot find a way to contact anyone on the website which frankly I'm finding awful for customer support. The online bot is useless. 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎31-10-2021 20:28

@Anonymous User 

It’s a possibility that another account is created using the same payment details.

https://help.nowtv.com/article/find-an-account

 

To speak with staff you’ll need to go via live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help