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Anonymous User
Not applicable

‎24-01-2017 18:00 - edited ‎24-01-2017 18:02

want to cancel my account

hello

 I want to cancel my account and have tried at the bank.so they are telling me to contact you.i no longer want my now tv box and do not want you taking money from my account.

how do i go about cancelling  this and can you contact me through email at [email removed]

thanks

S robson

0
3 REPLIES 3
SeeMoreDigital
Legend 5
Legend 5

‎24-01-2017 18:17

Hi and welcome to the forum @Anonymous User,

 

Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
  • Then click on the grey coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -

 

  • A new "We hate saying goodbye" web page will be displayed.
  • Scroll down to the bottom of the web page.
  • Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
  • Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...

If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.

 

Cheers

0
Anonymous User
Not applicable

‎17-03-2017 22:22

In response to SeeMoreDigital's comment

I have tried to cancel on iPad then read it needs to be done on PC, so tried that, but still no option given to cancel. Can I assume it's automatically cancelled when I changed my phone deal. I can no longer access NOWtv on my television. 

0
ukbobboy
Legend

‎17-03-2017 22:52

In response to Anonymous User's comment

@Anonymous User

Sorry Patti

You cannot assume that your NowTV account is cancelled, automatically or otherwise.

Contact Live Chat on the following URL:

 

http://help.nowtv.com/contact-us/Supported-devices

 

Get them to confirm that your account is cancelled and, as a security tip, save your chat text to prove your cancellation date.

 


UK Bob