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Anonymous User
Not applicable
‎01-10-2015 4:50

unauthorised payment

This is the second time i have posted today with the same problem due to a lack of response. When i purchased my now tv box i also received a 3 month entertainment pass for 19.99. After checking my payment history now tv have taken 2 unauthorised payments. In my earlier posting I was under the assumption that it had only happened once. I feel that this is a poor introduction to now tv and I would like a full refund and some kind of assurance that this will not happen in the future. If this issue is not rectified within 7 days I will regrettably be forced to leave now tv and take the matter further.
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4 Replies
Anonymous User
Not applicable
‎01-10-2015 10:00

@Anonymous User

 

I'm sorry to see that you have account problems but you'll need to go to LIVE CHAT for resolution as forum can't deal with this.

 

http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers and click Contact Us - blue box at bottom left of text.

 

 

Karl-F
Community Manager
Community Manager
‎01-10-2015 15:08

Hi @Anonymous User, 

 

Thanks for getting in touch. 

 

You should have been sent an email regarding your query. 

 

Many Thanks. 

 

Karl

NOW TV Team

Anonymous User
Not applicable
‎15-10-2015 8:48

Karl thank you for your comment. Sadly after emailing now tv directly two weeks ago i have still received no reply. For this reason i am left with no alternative but to take the matter further. Thank you again
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Anonymous User
Not applicable
‎16-10-2015 17:14

In response to Anonymous User

Hi @Anonymous User

 

Thanks for getting in touch, sorry to hear you had issues. I can see this has now been resolved for you. Apologies for any inconvenience caused.

 

Cheers

Ranj

NOW TV Team

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