I'm sorry to see that you have account problems but you'll need to go to LIVE CHAT for resolution as forum can't deal with this.
http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers and click Contact Us - blue box at bottom left of text.
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you had issues. I can see this has now been resolved for you. Apologies for any inconvenience caused.
NOW TV Team