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unauthorised payment taken

 I bought a smartstick from Argos on saturday, with a month of free Sky cinema and yesterday my bank sent me a text saying £10 had been taken from my account by Now TV. This was completely unauthorised and I have no idea what it was for..I can now see that this has happened to a lot of people.
I tried 'live chat' the guy at the other end kept me waiting until it 'timed out'..waste of time and effort. I am going to get this sorted on principle because this shouldn't happen to people who are trusting enough to give companies like this all of their bank details. If I can't get anywhere I will be reporting them to trading standards

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