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pauline1769
Expert

unable to add a pass

i have been trying to add a pass since yesterday but no luck   is anyone else having the same problem 

We're having trouble displaying your passes

Please wait a moment and try again.
10 REPLIES 10
pauline1769
Expert

 

i have been trying to add a pass since yesterday but no luck   is anyone else having the same problem 

We're having trouble displaying your passes

Please wait a moment and try again.
Anonymous User
Not applicable

I am also having a problem, same error message as you.
SeeMoreDigital
Legend 5
Legend 5

Hi @pauline1769 & @Anonymous User,

 

Can you please answer the following: -

  • Which of the four NOW TV services are you trying to add to your NOW TV accounts?
  • What's the make and model number of the device you're using to access your NOW TV account?
  • Is there an 'error code' number?

 

Cheers

pauline1769
Expert

ent pass 

 

no error code 

 

l can get now tv on my now tv box and  i pad   but cant access my passes via main computer  

Anonymous User
Not applicable
Couldn't do it on my laptop this morning, but I was able to do it on my phone. Thanks
Anonymous User
Not applicable
Couldn't do it on my laptop this morning, but I was able to do it on my phone. Thanks
pauline1769
Expert

i went on to live chat 3 times and they   asked if l brought a pass  they would refund  i have a pass l wanted to add   i cant buy or add a pass as cant access my passes    

We're having trouble displaying your passes

Please wait a moment and try again.
Anonymous User
Not applicable

Yes, I'm experiencing exactly the same issue, and getting nowhere fast....

I started trying to buy a week pass last night, and have been trying regularly ever since with no luck...

I desperately want to watch the play off final, and am seriously dischuffed!!

pauline1769
Expert

hi l was able to add my pass this afternoon