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Mentor

taken money wrongly again

I e mailed now tv last night after they took 9.99 when I applied for 14 day free movie pass. I have heard nothing back. What do I do next?

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Mentor

Re: taken money wrongly again

OK will contact my bank asap

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NOW TV Team (Retired)

Re: taken money wrongly again

Hi @lynnwarbo11

 

Thank you for getting in touch, I can see someone has looked into this for you and send you an e-mail. If you have any further queries please post here.

 

Cheers

Ranj

NOW TV Team

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Advocate

Re: taken money wrongly again

Hi,

 

I have had money taken out too.  I only wanted 3 months and I have been put on auto renew so 2 payments have come out - I want to purchase when I am ready 3 months at a time without auto renew but cant seem to find any contact details and i cant delete my card details. how do I speak to someone, remove auto renew, get a refund so I can get the 3 month package (as a one off with no renew)?  Please can someone help!  

 

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Legend 5
Legend 5

Re: taken money wrongly again

Hi and welcome to the forum @AndreaC,

 

NOW TV is a fully 'online service' which offers help to its customers via 'Live Chat', via 'email' or via 'this forum' (by forum members, along with a comprehensive range of Help Centre articles). And as such, there is no telephone number...

 

The most probable reason why you've been charged is because all the NOW TV service(s) you've subscribed to 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!

 

That being said, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get some or all of your subscription payments returned to by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


And just-so other NOW TV customers know: -

  • NOW TV 'Sky Cinema'/'Entertainment' subscription(s) will run for their full duration, even if they are cancelled after the first day.
  • NOW TV 'Sky Cinema'/'Entertainment' subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply Voucher' button will not be accessible.
  • New NOW TV 'Sky Cinema'/'Entertainment' voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account!
• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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