14-01-2018 9:03
14-01-2018 9:13
@Anonymous User
Welcome to the forum. Pop onto your My Account > My Passes page to see if you can see your cinema offer active on your account
https://account.nowtv.com/passes
And if you can't pop onto live chat, explain what's happened and see if they can sort it for you.
You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
24-01-2018 21:20
Same happened to me and I've not been able to contact NowTV all day via online chat or sending a message. Have you had your pass reapplied yet?
Thanks