06-12-2013 20:10 - edited 06-12-2013 21:37
Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices. The website and ipad app show only 2 registered devices and it should allow 4?
Appreciate some help.
Thanks
21-07-2016 15:47 - edited 21-07-2016 15:47
Hi @Anonymous User
Have a word with Live Chat. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
21-07-2016 15:49
@Anonymous User
Have a read on the linked guide below, if you are still struggling then speak to NowTV Live chat who should be able to add your new device to your account.
To contact live chat, open the linked page and click on the "contact us" button highlighted in green.
http://help.nowtv.com/article/6003
21-07-2016 17:39
That should be sorted for you @Anonymous User
19-09-2016 20:48
19-09-2016 20:53
@Anonymous User
Jump over to nowtv live chat and explain to them what's happened, they should be able to reset your devices.
Click on link page below for live chat.
09-10-2016 11:21
i keep getting a error code 6003 and something say i've used up my pass
12-10-2016 17:57
Hi @Anonymous User,
Thanks for posting.
This message means you've used up your device changes for the month rather than your pass. Have a look here for more info on this.
Thanks
Simon
NOW TV Team
24-11-2016 15:30
24-11-2016 15:38
@Anonymous User
Welcome to the forum. Sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.
Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.
26-11-2016 14:23
Hi @Anonymous User
Thanks for getting in touch with us. I'm really sorry that you've had device woes.
I've granted you some changes so that you can add the devices you'd like 🙂
If you have any further issues, please don't hesitate to let us know.
Thanks
Rob
NOW TV Team