06-12-2013 20:10 - edited 06-12-2013 21:37
Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices. The website and ipad app show only 2 registered devices and it should allow 4?
Appreciate some help.
Thanks
11-03-2016 21:02
@Anonymous User Hello 🙂
You can only add one a month but if you live chat the team they may reset it for you:
http://help.nowtv.com/article/Device-limit-reached
Scroll to the bottom and click contact us. Then you will see live chat. 🙂
11-03-2016 21:04
thanks for replying! it won't let me click the live button for some reason but thnk you 🙂
@caseyb1993 wrote:@Anonymous User Hello 🙂
You can only add one a month but if you live chat the team they may reset it for you:
http://help.nowtv.com/article/Device-limit-reached
Scroll to the bottom and click contact us. Then you will see live chat. 🙂
11-03-2016 21:07
@Anonymous User They could be busy. You can try again later (the live chat hours are 08:00 - 22:00 I think) or click on email. They respond quite quickly when you email, usually within a day but I've had responses within the hour. Good luck! 🙂
15-03-2016 15:59
16-03-2016 14:13 - edited 16-03-2016 14:13
Hi @Anonymous User,
Thanks for posting.
You can find more information about device limits here.
We'll take a look at your account then send you an email shortly.
Thanks
Simon
NOW TV Team
28-03-2016 17:16
Keep getting this error come up saying you resent the maximum number of devices and used your 1 month the message charge I've only got one device on the system can can you help me out with this as I'm not happy as I'm paying for a service which I can't use I went out and bought a box to see if that would help but it hasn't
28-03-2016 17:55
28-03-2016 21:18
I had now tv on my 4 devices, and i cancelled one because i just now bought now tv box , and i want to add my tv to the list,
i dont want to wait for a month because i have two months free sky films..... what can i do to start watching right now on my tv..
????
31-03-2016 12:52
Hi @Anonymous User
I believe your issue is now sorted 🙂
Let us know if you need further assistance.
Birgit
NOW TV Team
20-04-2016 14:37
i have this error code on my tv screen and wont let me watch sky sports i only have one device active and that is the now tv box and i have a weekly pass active so i want to watch liverpool v everton tonight so can you sort it out asap thanks