06-12-2013 20:10 - edited 06-12-2013 21:37
Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices. The website and ipad app show only 2 registered devices and it should allow 4?
Appreciate some help.
Thanks
19-05-2017 23:16
20-05-2017 6:26
20-05-2017 6:19
22-05-2017 12:50
Hi
Randomly none of the devices that are currently connected to my account, will allow me access to view content. It brings an error saying I have used my allowance of devices, but this is happening to all my devices and I haven't removed them or readded them to my account.
21-05-2017 13:15
i bought a sports pass...tried watching it...said i had reached my device limit... so i removed 3 devices.... now its still not letting me watch and still saying im at my limit
21-05-2017 13:30
Hi and welcome to the forum @Anonymous User,
As you may or may not be aware, the NOW TV service permits you to register up-to four playback devices and view their service on up-to two at the same time. You can find out which devices you currently have registered by selecting the: 'My Account' button and accessing 'Manage Devices'.
Ordinarily you are permitted to change one registered device per month. However, for 'forced' device limit resetting you will need contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility (but please be aware they are not obliged to perform this service). Here's what you need to do: -
Cheers
22-05-2017 13:11
@Anonymous User wrote:
Hi
Randomly none of the devices that are currently connected to my account, will allow me access to view content. It brings an error saying I have used my allowance of devices, but this is happening to all my devices and I haven't removed them or readded them to my account.
Hi @Anonymous User Seems like a strnage issue. Any of your devices have any updates recently? I'll send you an email an we can sort it from there?
22-05-2017 19:33
This has also happened to me !!!!!!
22-05-2017 19:25