30-06-2017 20:05
30-06-2017 20:16 - edited 30-06-2017 20:19
Hi @Anonymous User,
The most probable reason why you've been charged is because the NOW TV system has some of your details already on their system. Currently, only brand new NOW TV customers are eligible for 14-day free trial periods.
The time limit as to when former customers are classed as new customers is purely down to the discression of the service provider. As far as I'm aware there's nothing in consumer law that covers this area.
That being said, if you're positive NOW TV has made a mistake the best thing you can do is contact a NOW TV representative.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers