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Anonymous User
Not applicable

charges on my account

I have been charged  £9.99 on my bank account , but my Now TV account is saying it hasnt been paid so I cant canel my memebership

5 REPLIES 5
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. If you've checked on your My Account > View My Bills page

 

https://account.nowtv.com/bills

 

and  the charge isn't mentioned there then you've probably logged in with a different username to the one the purchase was made on. Try logging in with any other accounts you have until you find the right one, you should then be able to cancel.

 

it would be a good idea to add a payment PIN as well so that passes aren't purchased by accident

 

https://account.nowtv.com/payment-pin

 

 

 

 

Anonymous User
Not applicable

Can someone please come back to my reply I did yesterday 

Anonymous User
Not applicable

Doesnt show in my account.. states its not paid.

 

Can you please check to see if the following email adress to see which one the money has come from

[email removed]

[email removed]

[email removed]

[email removed]

Andy
Legend 5
Legend 5

@Anonymous User

 

The forum won't let you post personal info like email addresses or postal addresses, but I will tag @Anonymous User @Anonymous User @Anonymous User from the NOW TV Team and hopefully one of them will be in touch with you soon to help you find your other account.

 

In the meantime the following help page might help you track down where your payments are coming from yourself.

https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged


Tony-D
NOW Team Member
NOW Team Member

@Andy wrote:

@Anonymous User

 

The forum won't let you post personal info like email addresses or postal addresses, but I will tag @Anonymous User @Anonymous User @Anonymous User from the NOW TV Team and hopefully one of them will be in touch with you soon to help you find your other account.

 

In the meantime the following help page might help you track down where your payments are coming from yourself.

https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged



@Anonymous User I've sent you message to seeif we can sort this. Thanks to @Andy for bringing it to my attention.