27-03-2015 13:27
Solved! Go to Solution.
27-03-2015 13:36
05-11-2015 20:18
@Anonymous User if clicking My Account takes you to the homepage, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.
21-07-2017 13:28
Hi, I am trying to cancel the sky sports and movies packages and when i login it is as if I dont have them. It wont let me cancel them?
Can you help me?
Thanks
21-07-2017 13:30
Hi and welcome to the forum @Anonymous User,
The most probable reason why this is happening is because you've not actually logged into your 'active' NOW TV account.
Cheers
21-07-2017 13:32
@Anonymous User
Are you a NowTV Combo customer or purchased the passes from iTunes ?
21-07-2017 13:33
@Anonymous User wrote:
Hi, I am trying to cancel the sky sports and movies packages and when i login it is as if I dont have them. It wont let me cancel them?
Can you help me?
Thanks
@Anonymous User
Are you sure you are logging into the correct account, does any family member etc have nowtv that it would of been set up under there name/email
just double check these details 🙂