27-03-2015 13:27
Solved! Go to Solution.
27-03-2015 13:36
02-04-2015 12:56
Hi @Anonymous User
Thanks for getting in touch with your post, totally understand how frustrating this is when you just want something sorted out!
As this is an account related query, I am going to ping you over a quick email shortly.
Please keep a look out via your Inbox and we'll take it from there.
All the very best,
Michael
NOW TV Team
19-04-2015 16:56
Hello
I took out a subscription last year BEFORE I knew that if I was in Belgium, it would not work.
I really want to cancell this service as it does not work for me.
Everytime I log in to MY ACCOUNT I get the same home page. Where is the cancell button?
I would hope that you can help me while I am in the UK on holiday.
Also I only have apple equipment and someone told me impossible to cancel with a tablet. I am now on a laptop and its the same!
thank you
P.L. Howard
19-04-2015 16:59
@Anonymous User if clicking My Account takes you to the homepage, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.
28-04-2015 15:15
27-06-2015 20:49
27-06-2015 22:09
@Anonymous User if clicking My Account takes you to the homepage, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.
29-09-2015 11:59
29-09-2015 15:40
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
As this is an account related query, I have sent you an email.
Many Thanks,
Karl
NOW TV Team
28-10-2015 9:22
I'm having excatly the same problems cancelling a movies pass. I only have one account and I am logged in correctly. When I click on 'my account' I can see the movie pass but there is no 'cancel' button next to it. There is an 'invite' button and an 'apply a voucher' link but no cancel button. Would really appreciate some help.
28-10-2015 9:31
@Anonymous User what text do you see inside the Movie Pass box?