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Anonymous User
Not applicable

‎20-04-2016 6:47

cancellation and charges query

Hello,

 

I cancelled my movies month pass a month or two ago and today i checked my account and it said that i was still subscribed and was going to be charged on 23 April. Please can you ensure that this payment is not taken from my account as I will not have the money in my account to pay for it. I have now cancellled it again.

 

Thanks.

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2 REPLIES 2
4268
Legend 5
Legend 5

‎20-04-2016 7:55

Hi best to pop on to chat as they can look into your account and check all passes are cancelled. To reach chat click the following link and then click contact and finally select chat http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Anonymous User
Not applicable

‎21-04-2016 11:46

Hi @Anonymous User,

 

Thanks for getting in touch. 

 

Not to worry, I will have a look see into your account and see if the movie pass has successfully been cancelled for you. 

 

As soon as I have done this I will personally email you back so please do keep an eye out for it 🙂

 

Thanks, 

Seema

NOW TV Team

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