@Anonymous User wrote:
I am now being billed twice for the same service and totally disgusted. The first bill is for the standard £9,99 sky movies pass and then I got a voucher code which is adding an additional £3,33. For this I am getting nothing but reruns which is already available on Free view. Totally disgusted and I do want my £9,99 refunded.
Hi and welcome to the forum,
The reason why you've been charged is because the NOW TV service(s) you've subscribed to 'roll on' automatically if it's not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
And if you've been charged twice for the same services, you might have more than one account.
You might however be able to get your subcription payment(s) returned to you but obviously the NOW TV people will check to see when you last viewed any content on the service(s) you subscribed to.
Anyway, I suggest you access the forums 'live chat' facility (preferably by using a Windows or Mac computer, not a mobile device) between 08:00-24:00Hrs and explain your requirements to them. Here's what you need to do: -
- Click on the following: Manage my account link.
- Scroll down to the 'Contact Us' button (on the bottom left of the web page) and click on it.
- A new web page should open up with the 'Live Chat' button at the top right of the page.
- Click on the 'Live Chat' button and a new window should open up, with a range of drop-down options and a 'Request Chat' button.
Cheers
