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Discussions

Money taken from my bank with no pass

Hi, About 1 week ago I tried to purchase a movie pass from my Now TV account. It came up with a message saying there are technical problems & to try again later, which I did, it came up with the same message, so I didn’t receive the pass and left it ...

Unable to cancel entertainment pass

When i click cancel on my entertainment pass on the manage my pass page, the wheel spins as if loading another page but it always just reloads the page and nothing happens. I've tried this on my laptop, tablet and phone. Each one on a different brows...

Payments for passes

Hi, at the end of the football season I cancelled my now tv sports pass and I checked my bank account today and the payment of £33.99 has come out, I haven’t watch any sport for nearly 6 weeks so I’m unsure as to why this has happened, any help would...

Unwanted billings

Hello, i cancelled my entertainment pass over a month ago, I haven’t used the account and I’ve still been charged !!! Please could you help me out and refund as I have cancelled the pass and not used the account ! Many thanks. 

Continuous Payment Requests

So I wished to cancel my subscription and was told tha I could not cancel it whilst a request for payment was being made....you tried to take the money continualy for 4 days and I could nto cancel and now you have taken the money even though I dont w...

Billing

Hi,I have now tv box for long time now. But since several months I’ve noticed that money has been taken from my bank account twice a month. I would like to know how does it happen and how can I get a refund. Thanks

Parental pin number

Why is the new kids app asking for a PIN number to watch everything? I have a parental pin switched on to restrict to under 12. I tried playing octonaughts and it asks for the parental pin.

Billing

I recently made an account on now tv to trial out the 14 day free trial, I then cancelled my account after about 10 days because I already have sky. I have been billed £9.99 last month and this month I have again been billed although I have not been ...