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Account, Offers & Promotions

Discussions

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Account query

I recently opted in the for a 14 day free trial. After 2 weeks a couple of payments were taken from my account which u assume are because I didn't cancel in time. My query is to do with the passes, when I log in to Now Tv on my phone or tablet it say...

Address problem

My NOWTV stick was sent to the wrong address today and I have had great problems with live chat trying to solve this problem.They say they have the correct address and type it in correctly but when an Email is generated it shows the wrong address.My ...

Wrong pass purchased

I've purchased the entertainment pass instead of the cinema pass. Is there anyway I can cancel and swop?. I've tried getting I touch online but it just keeps saying waiting . Thanks 

Billing

How come I am being charged twice monthly, 7.99 and 9.99.I would be grateful if you can look into this and resolve the matter.

Billing

I took out the free trial for cinema and cancelled it the day after yet I was still charged £9.99. Anyway this can be reversed?

Account

I rang up the other day about being billed twice which they couldn’t see by told me to send proof on here to be able to claim my money back. Being so close to Christmas and having 2 boys, it’s really put our family in trouble, although it might not s...