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Discussions

Cancellation and refunds

I ordered a months sports pass. And expected it to not renew automatically, which it did. The payment was taken out today but I don't want it. If I cancel the pass, will I get my £33.99 back? And if so, how long will it take? I wasn't told that I wil...

Customer service & Live Chat JOKE!

Hi I bought the much advertised now TV stick.My Card details will not go through so I rang up customer service. After 30mins I got an answer and he had no advice at all basically said he couldn't help me at all!!..So I tryed Live Chat. Heach he just ...

Passes not showing - no access to Movies

Hi. Having cancelled my pass, I was offered to take up 3 months at 3.99 gbp a month, which I promptly took up. I have the emails to show this.This was applied last week, but now is not showing anywhere and I have no access. Not happy - please can you...

cancelling my tv pass

Hello I hardly ever (almost never) watch the TV on my NOW package so thought I'd cancel saving £9.99 per month. However, a message is displaying saying this may affect my account as this is linked to my braodband/phone package.  Can anyone help with ...

Customer Service Joke

It seems we are our own customer service, Wouldn't suprise me if we were chatting to ourselves in live chat ,  it's that bad it's funny.   Still trying to find a phone number. 

I can't cancel my cinema pass

I'm trying to cancel my Cinema pass, for the last 10 days or so there have been daily attempts to take the money from my account (I've moved funds so there isnt enough to cover it and it rejects), while this is going on it wont give me the option to ...

CANCELLATION SCAM

I am furious. A 3 months after cancelling my Sky Sports pass which I used for a month, I saw that Now TV were still taking payments. I logged onto my account for the first time last week to check why and saw that the pass was still renewing each mont...