11-01-2016 13:26
12-01-2016 22:09
12-01-2016 22:15
Out of interest...
How is your device connected to the internet. Is it via a wired or wireless ethernet connection?
12-01-2016 22:19
13-01-2016 8:08
WiFi device connections are notoriously inconsistent. Even though your new 'black' box might be positioned in the same location as your old 'white' box does not necessarily mean you'll obtain the same signal quality!
Personally I'm not a big fan of WiFi, especially to devices that can play video.
Anyway, now that we've established what method of ethernet connection you are using, I'm sure other people will be able to help you...
13-01-2016 12:12 - edited 13-01-2016 12:13
Hi @Anonymous User
Just incase you didn't get notified, I've replied to the post you made here.
We can continue that over there or here whichever you prefer 🙂
Ryan
NOW TV Team