15-05-2015 18:29
I have now been on Live Chat 3 times, emailed twice and still no result. I have been told I have an IRELAND card, because I have a bank of ireland UK VISA DEBIT. I live in Northern Ireland - PART OF THE UK. My card literally has UK visa debit written on it.
Everytime I talk to someone new they tell me the same thing, which is ridicuous as I live in the UK and have a UK card.
Each time I enter in my card details it comes up with the message "We are unable to validate your card details. Please check and try again."
Can anyone help?
17-04-2017 14:43
First time nowtv users and finding this very frustrating and ready to chuck it in the bin.Why is this telling me my card is invalid?
17-04-2017 14:52 - edited 17-04-2017 14:55
@Anonymous User Hello 🙂
Have a read of this page:
https://help.nowtv.com/article/Sign-up-1014
If it doesn't help you, click "contact us" at the bottom of the link to speak to a live chat member. 🙂
17-04-2017 14:54
Thanks for the reply but none of those aply to me.
17-04-2017 14:58
@Anonymous User I will tag @Tony-D (a staff member) who may be able to help you.
17-04-2017 15:28
@Anonymous User wrote:Thanks for the reply but none of those aply to me.
How about the following 'Help Centre' article: What payment cards can I use?
Cheers
29-09-2016 21:30
Same problem as anyone else. My card details are supposedly invalid.
I have tried my visa debit card and my visa credit card. tried to current address and pervious address.
I have typed the details in manually and used the 'scan card' feature on iphone. Seems like a serious flaw with the service as it looks like 99.9% of people are having this issue. The worst of it is that I'm only trying to activate a pass I already paid for in the shop. Ridiculous.
Please help
30-09-2016 10:03
@Anonymous User
Welcome to the forum.
I'd recommend trying to enter the card details on a laptop or desktop if you can. You'll need to use the same address as the billing address on the card. If you still have trouble entering them pop onto live chat and see if they can help.
30-09-2016 11:32
30-09-2016 11:40
@Anonymous User
Sorry to hear that. As I'm only a customer I can't do anything else for you personally. A member of the NOW TV Team should pick up your post and reply to you in due course (it can take a day or two) but I'd also try sending an email as you may get a faster response. To do that use the send email link on this page
http://help.nowtv.com/contact-us/Change-Payment-Card
Hope me it gets sorted for you soon.
30-09-2016 12:35 - edited 30-09-2016 12:36
@Anonymous User
Whilst you are awaiting for the NowTV Team to contact you, it might be worth phoning your card provider just to double check that they are not blocking the nowtv payment process their end.
I am sure that this doesn't apply to your circumstances, but i believe nowtv don't accept pre paid credit cards and the card must be assigned to a person currently residing in the UK.