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Anonymous User
Not applicable

Won't accept my credit card

Why won't Now TV accept my Credit card?

 

All other providers do, Amazon, Netflix?

 

There are no issues with my card and payments are going through ok from shops too, but not Now TV.

 

No one at Now TV chat seems to help just keep pointing me to FAQ.

12 REPLIES 12
Anonymous User
Not applicable
My payment failed , money is now in and my card details are still the same and not out of date but I updated them anyway.

When will now tv re try and take payment as it says it is ?
Thanks.
Anonymous User
Not applicable

@Anonymous User wrote:
My payment failed , money is now in and my card details are still the same and not out of date but I updated them anyway.

When will now tv re try and take payment as it says it is ?
Thanks.

Hi @Anonymous User

 

When your payment fails we will try for the payment again at some point between 24 - 72hrs of the first payment being missed, if we still havent got the payment your pass will be turned off but if you have the money in now and your pass is still working we should have enough time go back in for the payment again and hopefully will not affect your viewing.

 

If your pass does go off you will have to re activate it by logging into your account and clicking on the pass where we will then take your months payment for it 🙂 

 

If you have any further issues just get back in touch with us !

 

Thanks Kymberly Smiley Wink (From The Now TV Team) 

Anonymous User
Not applicable

I'm using a PC, tried on Chrome, IE and Firefox.

 

I get this error:

 

We are unable to validate your card details. Please check and try again.