17-08-2017 12:38
Why won't Now TV accept my Credit card?
All other providers do, Amazon, Netflix?
There are no issues with my card and payments are going through ok from shops too, but not Now TV.
No one at Now TV chat seems to help just keep pointing me to FAQ.
17-08-2017 12:53
@Anonymous User wrote:
Why won't Now TV accept my Credit card?
All other providers do, Amazon, Netflix?
There are no issues with my card and payments are going through ok from shops too, but not Now TV.
No one at Now TV chat seems to help just keep pointing me to FAQ.
Hi @Anonymous User
We are sorry to hear you are having problems with your credit card
Can you tell us what type of card you are trying to set up with us ?
Thanks Kymberly (From The Now TV)
17-08-2017 13:47
Nationwide Visa card
17-08-2017 14:11
@Anonymous User wrote:
Nationwide Visa card
@Anonymous User
That is one of the cards that we do accept, so it's strange it's not working.
Can you tell us what messge you are getting when you are attempting to set it up ?
Thanks Kymberly (From The Now TV Team)
17-08-2017 14:18
Same here, i've been trying to sign up and pay with my Mastercard Debit card for the last hour with no success. It takes the payment details then sits on the page with this message:
Help us to keep your card safe online
We need to authorise your card by taking a small payment of just £0.10 which we'll refund straight away. This is to make things extra secure for you.
17-08-2017 14:24
@Anonymous User wrote:
Same here, i've been trying to sign up and pay with my Mastercard Debit card for the last hour with no success. It takes the payment details then sits on the page with this message:
Help us to keep your card safe online
We need to authorise your card by taking a small payment of just £0.10 which we'll refund straight away. This is to make things extra secure for you.
Can you also tell us what device you are using to do this and if you are able to try doing this on another device and browser to see if the same thing happens ?
Thanks Kymberly (From The Now TV Team)
17-08-2017 14:32
First three attempts were on Mac Sierra 10.12.6 with Chrome browser.
Just tried on my iphone via Safari. Same problem. Stuck again on the 'we need to authorise your card...' screen.
17-08-2017 14:47
@Anonymous User wrote:
First three attempts were on Mac Sierra 10.12.6 with Chrome browser.
Just tried on my iphone via Safari. Same problem. Stuck again on the 'we need to authorise your card...' screen.
@Anonymous User @Anonymous User
Thanks for all the information i am going to raise this with the accounts team and find out what the problem is and get an update for you soon
Thanks Kymberly (From The Now TV Team)
17-08-2017 14:50
Will this affect my curent offer for Sky Sports? as they have attempted payments for the past few days
18-08-2017 7:39
I've tried my Nationwide debit card now and its saying the exact same, just wont accept it. Getting this error still:
We are unable to validate your card details. Please check and try again.