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Anonymous User
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Won't accept my credit card

Why won't Now TV accept my Credit card?

 

All other providers do, Amazon, Netflix?

 

There are no issues with my card and payments are going through ok from shops too, but not Now TV.

 

No one at Now TV chat seems to help just keep pointing me to FAQ.

12 REPLIES 12
Anonymous User
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@Anonymous User wrote:

Why won't Now TV accept my Credit card?

 

All other providers do, Amazon, Netflix?

 

There are no issues with my card and payments are going through ok from shops too, but not Now TV.

 

No one at Now TV chat seems to help just keep pointing me to FAQ.


Hi @Anonymous User 

 

We are sorry to hear you are having problems with your credit card Smiley Sad

 

Can you tell us what type of card you are trying to set up with us ?

 

Thanks Kymberly Smiley Wink (From The Now TV) 

Anonymous User
Not applicable

Nationwide Visa card

Anonymous User
Not applicable

@Anonymous User wrote:

Nationwide Visa card


@Anonymous User

 

That is one of the cards that we do accept, so it's strange it's not working. 

 

Can you tell us what messge you are getting when you are attempting to set it up ?

 

Thanks Kymberly Smiley Wink (From The Now TV Team) 

Anonymous User
Not applicable

Same here, i've been trying to sign up and pay with my Mastercard Debit card for the last hour with no success. It takes the payment details then sits on the page with this message:

 

Help us to keep your card safe online

We need to authorise your card by taking a small payment of just £0.10 which we'll refund straight away. This is to make things extra secure for you.

 

 

Anonymous User
Not applicable

@Anonymous User wrote:

Same here, i've been trying to sign up and pay with my Mastercard Debit card for the last hour with no success. It takes the payment details then sits on the page with this message:

 

Help us to keep your card safe online

We need to authorise your card by taking a small payment of just £0.10 which we'll refund straight away. This is to make things extra secure for you.

 

 


Can you also tell us what device you are using to do this and if you are able to try doing this on another device and browser to see if the same thing happens ?

 

Thanks Kymberly Smiley Wink (From The Now TV Team) 

Anonymous User
Not applicable

First three attempts were on Mac Sierra 10.12.6 with Chrome browser.

 

Just tried on my iphone via Safari. Same problem. Stuck again on the 'we need to authorise your card...' screen.

Anonymous User
Not applicable

@Anonymous User wrote:

First three attempts were on Mac Sierra 10.12.6 with Chrome browser.

 

Just tried on my iphone via Safari. Same problem. Stuck again on the 'we need to authorise your card...' screen.


@Anonymous User @Anonymous User

 

Thanks for all the information i am going to raise this with the accounts team and find out what the problem is and get an update for you soon Smiley Wink

 

Thanks Kymberly Smiley Wink (From The Now TV Team) 

Anonymous User
Not applicable

Will this affect my curent offer for Sky Sports? as they have attempted payments for the past few days

Anonymous User
Not applicable

I've tried my Nationwide debit card now and its saying the exact same, just wont accept it. Getting this error still:

 

 We are unable to validate your card details. Please check and try again.