18-01-2017 15:09
18-01-2017 15:17
@Anonymous User
Welcome to the forum.
The usual cause is duplicate accounts. Have a look at the charges on your bills page
http://account.nowtv.com/bills
and if you don't see the extra charges you are getting listed there, it's likely they will be coming from a different account.
Might be worth checking you haven't got any other NOW TV accounts, it often happens that people set up more than one account to take advantage of different promotions and explains why they keep getting payments made even when they seem to have cancelled everything. Alternately you might be signed into an old Sky ID you have from having had Sky TV or broadband in the past.
The following help page will explain how to track down other accounts.
http://help.nowtv.com/article/Cancelled-but-still-being-charged
If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. To get to live chat go here
http://help.nowtv.com/contact-us/Cancelled-but-still-being-charged
and click the Start Live Chat button.
18-01-2017 16:07
@Anonymous User Bear in mind £6.99 is also the price of a day sports pass, in case you've purchased any of those recently.