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Legend 5
Legend 5

Re: Where is the live chat?

Hi @Ajayeff,

 

NOW TV is a fully 'online service' which offers help to its customers via Live Chat, via Email or via this forum (by forum members, along with a comprehensive range of Help Centre articles). And as such, there is no telephone number...

 

Maybe some of us forum members can help you. What is the nature of your issue?

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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Advocate

Re: Where is the live chat?

Their is a telephone number as I was transfered to it. It was a public number I'm almost certain of that.

 

The issue was to do with card details failing to update. I understand this was a problem for a significant number of customers today.

 

I have had the issue resoved but I have found the whole experience to be very unpleasant and as a result feel let down by NowTV

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Legend 5
Legend 5

Re: Where is the live chat?

Hi again @Ajayeff,

 

Sky and NOW TV are independent companies. So Sky will not be able to help you at all. What is your issue@

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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Advocate

Re: Where is the live chat?

Btw the guy at the Sky help desk informed me that NowTV is part of Sky and NowTV's offices are situated the floor below Sky's. He apologised for the issue, said he'd look into getting the number removed and then transfered me. Thanks

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Legend 5
Legend 5

Re: Where is the live chat?

Note to all,

 

Unless you have taken out a NOW TV Combo package (ie: Telephone, Broadband and NOW TV media streaming service), there is no contact telephone number for NOW TV.

 

The NOW TV media streaming service is an fully 'online service' which offers help to its customers via Live Chat, via Email or via this forum (by forum members, along with a comprehensive range of Help Centre articles). And as such, there is no telephone number...

 

@Ajayeff. If you get stuck, come back to the forum, tell us your issue and somebody will point you in the right direction...

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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Advocate

Re: Where is the live chat?

NowTV IS owned by Sky plc. This can be checked fairly easilly if their is any confusion. Sky couldn't help, hence the transfered call to NowTv and having to wait almost 2 hours for a response.

 

I've previously stated the issue with NowTV. The issue is resolved but the unpleasant exprience dealing with NowTV in getting the issue resolved has not.

 

Thanks

 

 

 

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Advocate

Re: Where is the live chat?

If the number I was transfered to is not public then you should look into search criterea for NowTv's help line as It was not dfficult to get hold of. The employee at Sky said it shouldn't be there and he had flagged it as an issue before transfering me.

 

I could state the number I called but I imagine that would be frowned upon.

 

This is all irrelavent as the call derrived from a problem caused by NowTv.

 

As stated many times before the problem is now resolved but also stated previously I was cut off by a member of staff for NowTv when I was using the online chat service.

 

Very poor service.

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Re: Where is the live chat?

How do I get on live chat, does any1 know the link

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Legend 5
Legend 5

Re: Where is the live chat?

@DARREN-WAUGH

 

To get to live chat, go to the following help page and click the Start Live Chat button.



http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV

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Re: Where is the live chat?

What is link to live chat

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