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Advocate

Re: Where is live chat


@artesea wrote:

@Screamager45 you will need to contact live chat about this between 8am and midnight. Visit help and search for your issue (not how to contact them), click the most relevant article, at the bottom of the page will be a Contact Us button, click this and you reach the Contact Us page, if Live Chat is open and an agent is free the button will be blueish. If it's grey, hit refresh in five minutes time as they will all be busy.



@artesea wrote:

@Screamager45 you will need to contact live chat about this between 8am and midnight. Visit help and search for your issue (not how to contact them), click the most relevant article, at the bottom of the page will be a Contact Us button, click this and you reach the Contact Us page, if Live Chat is open and an agent is free the button will be blueish. If it's grey, hit refresh in five minutes time as they will all be busy.




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Advocate

Re: Where is the live chat?

I am trying to join now tv but I already have the basic sky package can i still join 

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Legend 5
Legend 5

Re: Where is the live chat?

@keith_sparks you can still join, however none of the Sky services you pay for with them would be available with NOW TV, you would need to pay again. Of course if you are just after movies every other month or the odd football match that'll be fine.

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Re: Where is the live chat?

I currently have the basic sky package as the film channels are to dear but
with now tv i can get it a lot cheaper can i do this i also dont have now
tv box

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Legend 5
Legend 5

Re: Where is the live chat?

@keith_sparks

 

You can buy NowTV box and movie vouchers at bargain prices from Argos, Curry etc

 

Maybe Black Friday offers


Please click on Thanks if I've helped. I'm a Community Contributor not staff.

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Advocate

Re: Where is the live chat?

Ok thanks but how do i set it up for films once i have the box

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Legend 5
Legend 5

Re: Where is the live chat?

@keith_sparks you would need to watch NOW TV movies via a NOW TV app on one of the number of available devices, or alternativly pick up a NOW TV box from most retailers. You wouldn't be able to watch them on your Sky TV box.

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Advocate

Re: LIVE TV !!!!!

Hello, I have been with NOW TV for several months now, I have been paying for the most of the channels on there, E.g; Movies, entertainment and also Live TV. However the pass few days we have been trying to access Live Tv and entertainment, but it comes up with the message saying " You have to purchase this"

All I am getting is movies, so I am paying for movies, live tv and entertainment and only getting movies.

I am having trouble contacting someone to sort this out as I have been paying for it for several months.

I cannot get a response from anyone and there is no contact number to call regarding my issuse.

If anyone has a contact number, please could you respond to this as it is almost christmas and it is rather frustating that I am paying for something I cannot use.

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Legend 5
Legend 5

Re: LIVE TV !!!!!

@figaromooney1 sounds like your entertainment pass has ended. Has your debit/credit card recently been replaced? Worth checking My Account and https://watch.nowtv.com/account/cardDetails to see if your card details need changing. 

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Advocate

Re: Re:HELP HELP HELP HEP

I the same problem I am so upset it tells me I can't add any more units I only want to use the unit that has been logged in for the last 14 months all I done was change pass word

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