05-05-2015 19:59
Solved! Go to Solution.
05-05-2015 20:01
@Anonymous User you will need to contact live chat about this between 8am and midnight. Visit help and search for your issue (not how to contact them), click the most relevant article, at the bottom of the page will be a Contact Us button, click this and you reach the Contact Us page, if Live Chat is open and an agent is free the button will be blueish. If it's grey, hit refresh in five minutes time as they will all be busy.
18-02-2016 14:04 - edited 18-02-2016 14:10
fdgdfgfdgdfgfdt
18-02-2016 14:05
Oh and apologies for the 'bloody', I'm obviously a little stressed by the amount of hassle dealing with Now TV has cuased so far. I actually like the TV package, just not the amount of stress and the phone bill incurred as a result of poor web design on an internet only company
18-02-2016 14:06
The #### werent even a swear lol
18-02-2016 14:34
It wasnt a random compnay. It was SKY GO on a phone number that comes up on a google search for NOW TV.
Poorest service I have EVER had
18-02-2016 16:09
Google Search for NOW TV phone number. Top result:
19-05-2016 17:12
19-05-2016 17:15
Hi @Anonymous User
Thanks for your post and welcome to the forum. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight).
Hope this helps
17-06-2016 9:00
17-06-2016 11:28
@Anonymous User wrote:
I have noticed that now tv have been taking 2 payments out a month which I £9.99 each time for the last 3 months. I don't if it has happened after the 3 months as I can't see my bank statements past the 3 months at the moment
I would like to know why you have been taking the extra payments and I would now like to cancel now tv as you have been taking what you shouldn't have been taking and I would also like the extra takings back into my account
Hi and welcome to the forum @Anonymous User,
The most probable reason why you've been charged is because all the NOW TV service(s) you've subscribed to 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
You should however be able to get your subcription payment(s) returned to you provided you've have not viewed any content. All of which the NOW TV people will thoroughy check.
That being said, given that this is an 'Bills and Payments' (ie: account) related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility.
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
And just-so-as-people-know: -
Cheers
10-09-2016 14:54 - edited 10-09-2016 14:55
I'd recommend going with the online chat over calling although you may still be waiting a while to talk to someone in resolving your issue.
I've been queing for over an hour and a half through their main help contact number for an issue which is not down to me. Very, very dissapointed in the service provided.