@Anonymous User you will need to contact live chat about this between 8am and midnight. Visit help and search for your issue (not how to contact them), click the most relevant article, at the bottom of the page will be a Contact Us button, click this and you reach the Contact Us page, if Live Chat is open and an agent is free the button will be blueish. If it's grey, hit refresh in five minutes time as they will all be busy.
These people are getting away with utter robbery and they are getting away with it. Nobody is saying anything from trading standards or any government body. I could write a book on the trouble i have had with them. i have just cancelled my pay as you go subscrition which should have run until 2o.1.16. and as on two previous occasions it has stoped me using the service i have paid for straight away. I have have countless polite requests for more information so they can resolve with the same outcome cant log on or get access. The truth is if you cancel you lose the remaining paid for service.
I cant beleive WHICH or the press havent picked up on it
Can anyone help??. I've bought the box, now trying to complete the process, but it wont accept my address? It keeps saying theres a problem sining in despite the detalis being 100% accurate ????
Hi @Anonymous User
Thanks for posting, sorry for the delay. Can you make sure the sign up has been completed via a laptop/PC via the website first and then try to activate your box and sign in with the same details. If you still have some issues then please re-post.
Apologies for the inconvenience and trouble this has caused.
NOW TV Team