14-01-2017 6:49
14-01-2017 9:11
@Anonymous User
Sounds like you've signed into the wrong account on the website. Open up your NOW TV app on the NOW TV box and go to the My Account screen to check the username there.
Then on the website go to your My Account > Account Details page
https://account.nowtv.com/account-details
and check the username there.
If they don't match you need to sign into the website with the username on your box instead.
14-01-2017 9:31
14-01-2017 9:35
@Anonymous User
If you can watch movies on the box you will have a valid cinema pass so it should show up on the account. Did you check usernames on box and website to confirm they match?