23-02-2017 21:00
I've been getting this message for over a week, which meant I couldn't keep an eye on the offer I was on and now two payments of £6.99 have been taken out of my account.
Catherine
Solved! Go to Solution.
24-02-2017 14:43
@SeeMoreDigital wrote:
@Anonymous User wrote:Think I've managed to sort it 🙂
Nice one... Did you delete your browser history and cookies by any chance?
Following recent updates to Ghostery and AdBlock browser addons, have found it necessary to "whitelist" quite a few websites (including now tv where this exact odd behaviour started happening) to avoid general browser misbehaviour.
23-02-2017 21:21
Hi @Anonymous User,
That's most odd... What's the make and model number of the device you're using to access your NOW TV account?
I'm using a laptop which is running Windows 10 and can access my NOW TV account just fine.
Cheers
24-02-2017 10:45
Hi,
I'm using the same laptop that I always use to access my account, which, as you say is odd, because before this time it's been showing everything as it should. Win10/Chrome. I'll go check another browser.
The messages I'm getting are the one in the Subject line, which then says 'Please wait a moment and try again'
And then underneath that I'm getting
'This is taking too long....
NOW TV might be too busy or unavailable at the moment
Try Refreshing your browser'
I'll have a dig around a bit more and see if there's something else that's affecting it.
24-02-2017 11:14
Think I've managed to sort it 🙂
24-02-2017 11:21
@Anonymous User wrote:Think I've managed to sort it 🙂
Nice one... Did you delete your browser history and cookies by any chance?
24-02-2017 14:43
@SeeMoreDigital wrote:
@Anonymous User wrote:Think I've managed to sort it 🙂
Nice one... Did you delete your browser history and cookies by any chance?
Following recent updates to Ghostery and AdBlock browser addons, have found it necessary to "whitelist" quite a few websites (including now tv where this exact odd behaviour started happening) to avoid general browser misbehaviour.
24-02-2017 20:16
Exactly that, it was Ghostery, so I've Whitelisted the site 🙂
24-02-2017 23:02
Well i'm a bit late here but yeah that message will apear when something prevents your browser from being redirected to the sky ID login page. So it makes sence it would have been a browser extension that caused it.
Good to hear you sorted it though 🙂