21-04-2016 10:18
21-04-2016 14:04
21-04-2016 14:24
@Anonymous User the only reason why you have been charged for movies is because either you or someone in your house accepted the 14 day trial. At the time of accepting they would have confirmed that they would pay £9.99 each month once the trial ended.
You can cancel this pass via My passes and if you haven't already ensure that the Payment PIN is enabled to stop others from purchasing futher passes without consent.
23-04-2016 17:46
Hi @Anonymous User
Thanks for getting in touch with us.
I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂
Thanks
Robert
NOW TV Team