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Anonymous User
Not applicable

Voucher Expiry

Morning all,

 

New to this and have a couple of questions..

 

  1. ..MY Entertainment pass expires 26th April.........if I dont use it beforw then a) will I lose it? b) can I extend it?
  2. .. I dont want to be charged £7.99 after the 26th April...........How do I cancel?

Thnx

1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User Welcome to the forum. 

 

1. Do you mean you already have an entertainment pass running on your account? If so its already active and you can watch it anytime, but you can't extend it if you're not using it at the moment. Entertainment passes roll over automatically unless cancelled so if you don't cancel it will renew on 26th April and you will be charged for another month.

 

2. to cancel, go to your My Account > My Passes page

 

https://account.nowtv.com/passes

 

click cancel next to the pass and follow ALL the steps right to the end until it confirms cancellation (you should receive an email confirmation). More info here

 

https://help.nowtv.com/article/how-do-i-cancel-now-tv