Vodafone monthly pass won't recognise on other devices only mobile

[Anonymous User]

I signed up for Vodafones now tv bundle , it will work on my mobile but will only let me do a 14day free trial on my PS3 ?? Will let me sign in but not watch anything ?

[Anonymous User]

I am having the same problem as above.Have contacted Vodafone who have said all corectangular their end.

[SeeMoreDigital]

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@Anonymous User wrote:
I am having the same problem as above.Have contacted Vodafone who have said all corectangular their end.

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Hi @Anonymous User.... It's what?

Sufficed to say... If your NOW TV account is currently with Vodafone, you need to contact Vodafone. Only at the end of their 'promotion' will your NOW TV account be passed over to NOW TV to handle - If that's what you require

Cheers

[SeeMoreDigital]

Hello and welcome to the forum @Anonymous User,

From what I understand, if you've taken out a NOW TV subscription with Vodafone, you'll need to contact Vodafone to get everything up and running or if you have any problems as they hold your account information.

Only at the end of their promotion will your NOW TV account actually be passed over to NOW TV to handle - If that's what you require

Cheers

[Anonymous User]

My free promotion with NOWtv through Vodafone has come to an end and I was messaged to Cancel my NOWtv throught a link that was sent.  I have tried to do that and also logged on to MY Account to try to cancel, but no Cancel option is available.  Is this automatically cancelled?

[SeeMoreDigital]

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@Anonymous User wrote:

My free promotion with NOWtv through Vodafone has come to an end and I was messaged to Cancel my NOWtv throught a link that was sent.  I have tried to do that and also logged on to MY Account to try to cancel, but no Cancel option is available.  Is this automatically cancelled?

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That's odd. What device are you using to access your NOW TV account?

You should be seeing something like this: -

Cheers

[Anonymous User]

I too am trying without success to cancel my subscription (that I got inlcuded with my Vodafone data plan). I have been trying unsuccessfully for the last week - as the cancel button takes me to a page whereby the four coloured circles simply display in the middle of the screen as though it is stuck on the processing page. 

Please advise how this can be resolved as I do not wish to continue paying for a service that I do not wish to use. 

 Kind regards, 

Nicola

[Anonymous User]

Hi @Anonymous User

You need to contact Vodafone to cancel the NOW TV offer you received from them,

Thanks

Andy 

[4268]

@Anonymous User sorry to be bearer of bad news but I doubt you will get a refund from Vodafone.  Your contract (I am assuming you are on the red plan?) will have include a freebie of either Now, Netflix, Spotify or a couple of others.  You can try obviously but please be warned.  You might be better off asking to swap to one of the other items.  Put it this way as I already had Now running on a pass I went for the Netflix service (value £8.99 a month) the Now entertainment is £6.99.  Obviously Vodafone must get a deal from these companies to be able to include it in the rate.  However, it is not clear what from the monthly charge being paid covers this.  I certainly can't see them cutting your bill by £6.99 a month.

[Anonymous User]

I've got an entertainment pass from Vodafone but when I log into my now tv account it says you need to get a pass.been on to Vodafone and they say everything is in order on there side and to contact now tv to see if they can sort it.downloaded there link and put my number in and registered and it says your pass has been registered but still can't watch anything.

[Anonymous User]

HI @Anonymous User,

Apologies for the late reply and for the problems you've experienced.

We're currently investigating this with Vodafone.

In the meantime, can you please confirm that you are still having the same issue.

Thanks,

Rich

The NOW TV Team