04-11-2015 15:09
29-11-2015 15:33
@Anonymous User you need to follow all the steps from the Vodafone website to ensure that they can tell NOW TV you have a pass.
04-12-2015 21:23
07-12-2015 18:59
Hi @Anonymous User
Thank you for posting, sorry to hear you've had some issues with your Vodafone Partner pass. I will need to look into this and send you an e-mail. Keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team
05-12-2015 12:24
06-12-2015 15:31
I'd try speaking to the Live Help folks, amazingly helpful considering how unhelpful the system is!
08-12-2015 20:18
08-12-2015 14:48
Hi @Anonymous User,
I believe that your issue has been resolved.
If this is not the case please get in touch and let us know.
Thanks,
Karl
NOW TV Team
08-12-2015 20:15
12-12-2015 13:16
Sorry to hear this @Anonymous User.
I have sent you an email in regards to your query.
Please keep an eye on your inbox.
Thanks,
Karl
NOW TV Team
21-02-2016 12:31
I woke up to an email this morning saying 'I had got my hands on an entertainment month pass'. I hadn't signed up for this & also they said they would take payment on 3 March. How can they sign someone up for a free trial, that renews without their consent or knowledge. If I hadn't checked emails or been away, then the money would have been taken. How is this legal?!
I had had the service before & cancelled, leaving poor feedback on their product & service, also saying I would never sign up to them & the only reason I had was because it was free with Vodafone.
Is is there an ombudsman or regulating body as I am sure that the process of opting people in & they can cancel is not right.
Thanks