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Anonymous User
Not applicable

Unauthorised payments

Just noticed that my son has been buying sky sports day passes 😡

Theres about 10 transactions of these!

he wasn't aware of what he was doing as he can't read!! 

Can I get a refund? To whom do I contact as the number I have doesn't allow you to speak to any one just says do it online. Can't find live chat either 🤷‍♀️

2 Replies
Anonymous User
Not applicable


@Anonymous User wrote:

Just noticed that my son has been buying sky sports day passes 😡

Theres about 10 transactions of these!

he wasn't aware of what he was doing as he can't read!! 

Can I get a refund? To whom do I contact as the number I have doesn't allow you to speak to any one just says do it online. Can't find live chat either 🤷‍♀️


@Anonymous User Welcome to the Forum 🙂

We have sent you a email regarding this. Have a good day.

Thanks Niamhd

NOWTV Team 😉

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Would also suggest to avoid this happening again in the future is to add a payment pin to your nowtv account.

You can do this whilst signed in on here, by going to My Account > Settings & Pin's where you can then add a four digit pin code to prevent anybody buying passes on your account without your permission.