09-12-2017 1:55
09-12-2017 8:35
@Anonymous User
Welcome to the forum. Although you're sure you don't have a second account it might just be worth spending a couple of minutes checking in case you've forgotten an old account. The following help page explains why it might happen
https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged
Quick way way to check is to go to the sign in option, click forgotten password and enter any other email addresses you use, and also any that other people in your household use and see if any come up with an existing account, more details here
10-12-2017 11:41