26-04-2017 5:48
26-04-2017 8:45
Hi and welcome to the forum @Anonymous User,
The most probable reason why this is happening is because you've somehow created more than one NOW TV account registered to the same debit/credit card!
That being said, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
18-11-2017 8:59
I cancelled my 2 passes and they still took a further 2 payments. It seems they use the same excuse of another account opened to everyone else they have taken unauthorised payments from!
Absolutely outrageous customer services!!!
18-11-2017 9:01
PS: I even provided bank statements as proof and still they won't refund. How do they sleep at night? I wish them all their worst nightmares!