Hi,
I had my broadband activated 2 weeks ago. In the lead up I could log in and see my TV entertainment pass on the account but no broadband. I tried linking it but it wouldn't work.
I contacted online help who created a username for me. I tried logging in with this account but it still wouldn't link. At this point broadband was still not showing on either login and now neither was the TV pass.
I was advised it was escalated.
The broadband works fine from the activation date but still doesn't show on the account and I've been unble to watch tv for 2 weeks since activation date.
When I try to manage TV passes it asks me for a payment card which I've entered before, if I try entering it again it just ends with an error.
I've been told the issue was 'escalated' but a week ago was updated to say there was no news.
Can't my account be fully reset? Can the tv pass be taken off and me refunded?
