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Anonymous User
Not applicable

Unable to use nowtv

I have been a now tv user for quite a few years and all of a sudden I am logged out and cannot get logged back in. I entered my email and password details and a message came up saying my payment details weren't registered, which is strange as now tv have just taken a payment from my bank account.  

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User

What happens if you reboot your playback device and then try to log back in ?

If you have a nowtv username (not forum name) try that instead of your email address.

Anonymous User
Not applicable

I can't remember my user name as the account was set up years ago. The email address is the only one I've had so I know this is right. I access now tv through my EE box for my tv. 

schnapps
Legend 5
Legend 5

Hi @Anonymous User

If your bank details are up to date and correct by going to My Account > Personal Details on here.

Then see if live chat can assist you further.

Link to live chat below.

https://help.nowtv.com/contact-us/managing-my-devices