Hi NowTV
I'm having trouble getting the passes area in the my account section to display my passes. I am about due to apply a fresh voucher for entertainment. I'm also having trouble retrieving information for my passes using the Windows app. Every time I go to the passes page on the website, I'm greeted with this .
I have tried in both Firefox and Google Chrome and I get the same thing. If I can't get to this page. I also can't cancel passes. Although I have no intention of cancelling my passes the moment I have also tried clearing my temporary Internet files and browser cache
1 ACCEPTED SOLUTION
@commanda6 wrote:
@TonyD3 wrote:
@commanda6 wrote:
@Tony-D I still can't access the passes page at the moment
This certainly seems to be a bizarre problem
@commanda6Wonder if one of our Live Chat agents could apply the code for you on their side? Strange issue is right, never seen it before. You think it would stem from the LG App?
@Tony-D . It's not just the LG TV app, but doing weird things. It's the Windows app as well
When I click more info next to the entertainment pass. It should show you when the current billing period is going to end how much you you will be charged at the start of the next billing period. It would appear that something wacky has gone on with my entertainment pass as it shows nothing and it's confusing the hell out of the website. All I can determine piece, but my entertainment pass is active because I am able to stream entertainment content when I last checked, I won't be charged anything until 29 March. Once you get into the last 30 days of a voucher you are meant to be able to apply a new one.
Using live chat could be a bit awkward for me as I use dictation software which may not get along well with the live chat client. For this reason, I've never used to live chat. I could, however, open an email case if necessary
Ohh right, i see i see. I remember when i worked for Sky you were not allowed to choose the 29th of the month (any month) as a billing date as February would cause a glitch in the billing system every year (something like that). I am just clutching at straws here tbh @commanda6 I'd say leave it until tomorrow and check again, if it's working again, happy days. If not, raise an email case and i'll try and pick it up on my side to see what's going on internally.
@commanda6 wrote:
@TonyD3 wrote:
@commanda6 wrote:
@Tony-D I still can't access the passes page at the moment
This certainly seems to be a bizarre problem
@commanda6Wonder if one of our Live Chat agents could apply the code for you on their side? Strange issue is right, never seen it before. You think it would stem from the LG App?
@Tony-D . It's not just the LG TV app, but doing weird things. It's the Windows app as well
When I click more info next to the entertainment pass. It should show you when the current billing period is going to end how much you you will be charged at the start of the next billing period. It would appear that something wacky has gone on with my entertainment pass as it shows nothing and it's confusing the hell out of the website. All I can determine piece, but my entertainment pass is active because I am able to stream entertainment content when I last checked, I won't be charged anything until 29 March. Once you get into the last 30 days of a voucher you are meant to be able to apply a new one.
Using live chat could be a bit awkward for me as I use dictation software which may not get along well with the live chat client. For this reason, I've never used to live chat. I could, however, open an email case if necessary
Ohh right, i see i see. I remember when i worked for Sky you were not allowed to choose the 29th of the month (any month) as a billing date as February would cause a glitch in the billing system every year (something like that). I am just clutching at straws here tbh @commanda6 I'd say leave it until tomorrow and check again, if it's working again, happy days. If not, raise an email case and i'll try and pick it up on my side to see what's going on internally.
@Anonymous User wrote:
I have a cinema pass due to renew tomorrow and I can't access my passes either to cancel it... Same problem shows up - please try again later. Have tried multiple browsers and all fail.
Hi @Anonymous User
I know this doesn't help 
but it's good to know that I'm not the only one that having this very bizarre issue
Given what @Tony-D said above, it could have something to do with the fact that February is a short month
@TonyD3 wrote:
@commanda6 wrote:
@TonyD3 wrote:
@commanda6 wrote:
@Tony-D I still can't access the passes page at the moment
This certainly seems to be a bizarre problem
@commanda6Wonder if one of our Live Chat agents could apply the code for you on their side? Strange issue is right, never seen it before. You think it would stem from the LG App?
@Tony-D . It's not just the LG TV app, but doing weird things. It's the Windows app as well
When I click more info next to the entertainment pass. It should show you when the current billing period is going to end how much you you will be charged at the start of the next billing period. It would appear that something wacky has gone on with my entertainment pass as it shows nothing and it's confusing the hell out of the website. All I can determine piece, but my entertainment pass is active because I am able to stream entertainment content when I last checked, I won't be charged anything until 29 March. Once you get into the last 30 days of a voucher you are meant to be able to apply a new one.
Using live chat could be a bit awkward for me as I use dictation software which may not get along well with the live chat client. For this reason, I've never used to live chat. I could, however, open an email case if necessary
Ohh right, i see i see. I remember when i worked for Sky you were not allowed to choose the 29th of the month (any month) as a billing date as February would cause a glitch in the billing system every year (something like that). I am just clutching at straws here tbh @commanda6 I'd say leave it until tomorrow and check again, if it's working again, happy days. If not, raise an email case and i'll try and pick it up on my side to see what's going on internally.
Hi @Tony-D
I have some good news. I have now been able to get to the passes page and apply the voucher. After what you said above, I now think this issue was a combination of two things. February is a short month and the system was moving on to the next billing period. Although it was 28 March that I would have been charged. But in a way I think you were right.
As you know when a voucher is applied.You get X number of billing periods at £0. I usually apply five-month vouchers, so I get five billing periods at £0 each time. And once the last billing period of a voucher has started, you can apply new voucher. I think the system got a bit confused when it was switching to the last billing period of the previous voucher. And it took longer to switch over than it normally would due to February being an unusual/short month.
That being said, I've never had the system prevent me from accessing the passes page before. As the saying goes. There's a first time for everything. I'm now all paid up for now TV entertainment until 28th of August 2017
Thanks for your help 
@commanda6 wrote:
@TonyD3 wrote:
@commanda6 wrote:
@TonyD3 wrote:
@commanda6 wrote:
@Tony-D I still can't access the passes page at the moment
This certainly seems to be a bizarre problem
@commanda6Wonder if one of our Live Chat agents could apply the code for you on their side? Strange issue is right, never seen it before. You think it would stem from the LG App?
@Tony-D . It's not just the LG TV app, but doing weird things. It's the Windows app as well
When I click more info next to the entertainment pass. It should show you when the current billing period is going to end how much you you will be charged at the start of the next billing period. It would appear that something wacky has gone on with my entertainment pass as it shows nothing and it's confusing the hell out of the website. All I can determine piece, but my entertainment pass is active because I am able to stream entertainment content when I last checked, I won't be charged anything until 29 March. Once you get into the last 30 days of a voucher you are meant to be able to apply a new one.
Using live chat could be a bit awkward for me as I use dictation software which may not get along well with the live chat client. For this reason, I've never used to live chat. I could, however, open an email case if necessary
Ohh right, i see i see. I remember when i worked for Sky you were not allowed to choose the 29th of the month (any month) as a billing date as February would cause a glitch in the billing system every year (something like that). I am just clutching at straws here tbh @commanda6 I'd say leave it until tomorrow and check again, if it's working again, happy days. If not, raise an email case and i'll try and pick it up on my side to see what's going on internally.
Hi @Tony-D
I have some good news. I have now been able to get to the passes page and apply the voucher. After what you said above, I now think this issue was a combination of two things. February is a short month and the system was moving on to the next billing period. Although it was 28 March that I would have been charged. But in a way I think you were right.
As you know when a voucher is applied.You get X number of billing periods at £0. I usually apply five-month vouchers, so I get five billing periods at £0 each time. And once the last billing period of a voucher has started, you can apply new voucher. I think the system got a bit confused when it was switching to the last billing period of the previous voucher. And it took longer to switch over than it normally would due to February being an unusual/short month.
That being said, I've never had the system prevent me from accessing the passes page before. As the saying goes. There's a first time for everything. I'm now all paid up for now TV entertainment until 28th of August 2017
Thanks for your help
Yeooooooo! I'm glad you got it working again. I'd like to think we are boht right on this one. Such a strange issue considering its a voucher and not a physical bill, then again, your explanation regarding the £0 bills may be the true answer. Anyway, glad you got it sorted in the end @commanda6 🙂
