18-04-2018 14:30
Hi
i have just taken Now tv fibre broadband which was set up successfully yesterday.
Is it really true that I can't get my old virgin number ported over?....its still active.
thanks
18-04-2018 16:52
@Anonymous User Welcome to the forum. Things are more awkward with Virgin as they are on a completely separate network, you should have been informed when applying if you could keep your number or not. NOW TV aren't able to cancel your Virgin subscription when you switch from Virgin so you need to contact them yourself to get itmcancelled but I would give the NOW TV Broadband Team a call to double check they can't move the number across.
You can find the telephone number for the Broadband Team by going to your My Account > My Package page
https://account.nowtv.com/my-package
and click the Moving Home section.
18-04-2018 19:02
Thanks...its not a big deal.
No one hardly ever called on it except spammers concerned about my "recent accident" that I never had.