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Mentor

Taking payments

New to nowtv if i buy an offer voucher for example the entertainment/movies for 6 months for 49.99 does this cancel out the monthly payment of 6.99 or do i need to cancel it. Thanks

 

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Scholar 2

Re: Taking payments

Hello, @Lilylo

 

You don't need to worry about cancelling the pass, as when the pre-paid offer is applied, your next bill date will be amended to the date that your offer expires. For example, activating a 6 month pass on 6th January 2016 would mean your next billing date will be 6th April 2016. You will not be charged during your pre-paid offer period. If you are still in your current billing period, the pre-paid offer will activate on the due date of when your pass would normally renew.

 

Thanks!

 

Osculogic

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Scholar 2

Re: Taking payments

Hello, @Lilylo

 

You don't need to worry about cancelling the pass, as when the pre-paid offer is applied, your next bill date will be amended to the date that your offer expires. For example, activating a 6 month pass on 6th January 2016 would mean your next billing date will be 6th April 2016. You will not be charged during your pre-paid offer period. If you are still in your current billing period, the pre-paid offer will activate on the due date of when your pass would normally renew.

 

Thanks!

 

Osculogic

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Legend 5
Legend 5

Re: Taking payments

@Lilylo the £49.99 six month of ents and movies offer is only available to new customers. If you are already paying £6.99 a month you won't be eligible for it.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Mentor

Re: Taking payments

Thanks for feedback i am a new customer. Just confused as to whether this voucher code will replace the 6.99 a month or if u need to cancel and then add voucher. Any suggestions

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Scholar 2

Re: Taking payments

Hello, @artesea @Lilylo

 

I apologize for the confusion. I was not aware that this promotion was an introductory offer, as your keyword 'voucher' made it appear as a pre-paid offer. In this case @artesea's advice applies.

 

Thanks!

 

Osculogic

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Mentor

Re: Taking payments

Can your not buy vouchers in your free trial period. Keep clicking inthe deal and it sends me to a completely different page. With no buy option. 

 

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Legend 5
Legend 5

Re: Taking payments

@Lilylo once you started the trial you became an existing customer and can no longer use the offers on the homepage. You can get vouchers from Currys, Game and Argos for reduced rates and use those at any time. 

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Newbie

Re: Taking payments

I am trayung to pay for movies. For month #9.99 I click in pay nhow and come say that now rv having problems with the payment system it come up app error

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Community Manager
Community Manager

Re: Taking payments

Hi @maurice08,

 

Thanks for posting.

 

Can you please update your card details under "my account" using a PC or Mac and try again?

 

Thanks

 

Simon

NOW TV Team

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Advocate

Re: Taking payments

can someone help me please now tv taken payment out of my bank for movie pass. i never pay though bank i alway get vouchers

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