16-04-2017 18:25
16-04-2017 18:31
@Anonymous User wrote:
...I have tried to cancel but can't find the link anywhere on your site
Then you proceed to take money from an expired account
How ?
Why ?
Hi and welcome to the forum,
Just-so-you know... You've taken out a 'rolling' subscription @Anonymous User.
Anyway, the official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
16-04-2017 18:58
16-04-2017 19:49
@4268 wrote:
@Anonymous User dependent on your card provider they will allow continuous payments to continue you against a card. This is to protect you against things like insurance being cancelled. Your card provider will not differentiate between payments.
Agreed, I found out from my bank a few years ago that just because your card expires they don't stop payments, if you don't remember the login details contact your card issuer and they can stop further payments.