cancel
Showing results for 
Search instead for 
Did you mean: 
Kam1
Advocate

Speak to someone

Why does the 'get in touch button' not work? I need to speak to someone about incorrect billing

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

3 Replies
Kam1
Advocate

Re: Speak to someone

Hope someone can help!

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
Highlighted
SeeMoreDigital Legend 5
Legend 5

Re: Speak to someone

Hi @Kam1,

 

You'll find it easier to contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
4268 Legend 5
Legend 5

Re: Speak to someone

@Kam1 if you click the red text in my signature it will take you to contact page.


Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor

Chat are open 8am to Midnight:

Contact Now...


This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks