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Mentor

Sorry, that voucher code is invalid.

Hi

I purchased a NOWTV box from Tesco which included a three month movie pass. The free month is now coming to an end and I have tried to input the code from the three month pass and all I get is Sorry, that voucher code is invalid..

I have tried every combination of letters and numbers with no success, can someone please help.

Many thanks

Gareth

 

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Legend 5
Legend 5

Re: Sorry, that voucher code is invalid.

@gareth59 if I was you, I'd hit the cancel pass button right now. This will ensure that it won't auto renew and charge you £8.99. Your current pass will still be active for the next four days.

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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NOW TV Team (Retired)

Re: Sorry, that voucher code is invalid.

Hi Gareth,

 

Thanks for getting in touch.

 

You won't be able to enter your next Movies Pass until the free trial has ended.

 

If you go to My Account it'll tell you when your current trial is due to expire, this is the date you will need to enter the new voucher code that you have.

 

Thanks,

Sabrina

NOW TV Team

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Mentor

Re: Sorry, that voucher code is invalid.

Hi Sabrina

Many thanks for your swift reply, I have four days left on my free month so fingers crossed I should be able to activate the voucher then.

Many thanks once again.

Gareth

 

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Legend 5
Legend 5

Re: Sorry, that voucher code is invalid.

@gareth59 if I was you, I'd hit the cancel pass button right now. This will ensure that it won't auto renew and charge you £8.99. Your current pass will still be active for the next four days.

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
Did you find this post useful, why not give some Thanks?

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Mentor

Re: Sorry, that voucher code is invalid.

Hi artesea

That's a great tip, many thanks for your help.

Best regards

Gareth

 

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Re: Sorry, that voucher code is invalid.

I just had the same problem with my entertainment pass and the live chat customer support person kindly sorted it for me by providing a new code to copy+paste.  It does not help that the font used on the printed vouchers is ambiguous (O and zero look very similar, L is printed like I etc.), but I had tried various combinations.  So I would suggest you contact support if you cannot get your code to work.

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Observer

Re: Sorry, that voucher code is invalid.

My Voucher codes dont work!

 

Cant live chat

 

Now tv are rubish, frustrating and lack customer apprietiation

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NOW TV Team
NOW TV Team

Re: Sorry, that voucher code is invalid.

Hi @Me111 

 

Sorry to hear that your voucher code is not working. 

 

If you're being told that the code is invalid, this is often due to an incorrect character.

 

Please see here for further tips on successfully redeeming your code. 

 

If the problem continues, let us know and we'll help you further. 

 

Kindest

Steve

NOW TV Team 

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Advocate

Re: Sorry, that voucher code is invalid.

purchased nowtv box from Argos today as hear everyone saying how ace they are....i am struggling with the voucher code have entered various ways and struggling to keep sane! Any help much appreciated! Amanda 😵

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NOW TV Team (Retired)

Re: Sorry, that voucher code is invalid.

Hi @manda81 

 

Thanks for getting in touch.

 

Sorry about that, an email will be sent to you shortly 🙂

 

Kind regards,

 

Birgit

NOW TV Team

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